Replacement & Refund Policy

Replacement & refund policy

Happiness guaranteed. Personalized items cannot be resold, so we do not ask you to return them. If your gift arrives damaged, flawed, or simply is not what you approved:

• Send a photo to [email protected] within 30 days of delivery.
• Choose a free remake (priority crafting) or a full refund.
• Approved refunds are issued within 3–5 business days to the original payment method.

Exceptions: unapproved design changes made by the customer after production begins, and addresses entered incorrectly at checkout (we will still help — at a discounted remake).